by Thomas Blum | Nov 28, 2025 | News, Thomas Blum
Meet Thomas Blum If you’ve spent any time in the Tourwriter world, you already know the name Thomas. On a support call. In a webinar. Buried in a help file at 11:58 pm while untangling a rate sheet. The calm voice, encyclopedic product knowledge and unshakable...
by Thomas Blum | Aug 2, 2018 | Resources for Tour Operators, Trip Designers, and DMCs, Thomas Blum
How tour operators can enhance the customer journey While a bad customer service experience can have lasting negative impacts on your business, positive experiences can create loyal advocates for your brand for years to come. In previous blogs, we’ve explored...
by Thomas Blum | Jun 27, 2018 | Resources for Tour Operators, Trip Designers, and DMCs, Thomas Blum
4 ways to increase your customer retention It’s a common saying in business that 20% of your customers produce 80% of your revenue. While that may not be entirely statistically accurate, the fact still stands that those customers that are loyal to you and your brand...
by Thomas Blum | Apr 5, 2018 | News, Thomas Blum
Meet Sarah Vivian and Customer Success at Tourwriter Sarah Vivian joined the Tourwriter team in March 2018, as our Head of Customer Success. Sarah and our team of Customer Success Executives are committed to the success of current and future Tourwriter Customers....
by Thomas Blum | Mar 21, 2018 | Resources for Tour Operators, Trip Designers, and DMCs, Thomas Blum
How to delight your customers with next level customer service As the internet continues to take hold of the travel industry and offer travelers cheap DIY options, it’s becoming more and more important for tour operators like yourself to differentiate your offering...
