3 reasons why your tour operator business should invest in customer reviews

by Sarah Manalansan | Jul 17, 2017 | Resources for Tour Operators, Trip Designers, and DMCs, Sarah Manalansan

3 reasons why your tour operator business should invest in customer reviews Customer reviews – you’ve probably read them before, and you may even have written one or two yourself. When it comes to your business are you leveraging the potential hundreds or...

Does your tour operator company have a digital strategy? – How to use it in your travel business

by Jacqui Sizeland | Jul 11, 2017 | Resources for Tour Operators, Trip Designers, and DMCs, Jacqui Sizeland

Does your tour operator company have a digital strategy? – How to use it in your travel business Part 2. Data – What the Fuss Is All About and How to Use It in Your Travel Business This month we’ve been diving deep into the world of digital, and more...

Digital Transformation for Tour Operators: What It Really Means for Small, Bespoke Teams

by William Wright | Jun 30, 2017 | Resources for Tour Operators, Trip Designers, and DMCs, William Wright

Digital transformation for tour operators means moving the core work of designing, pricing, and selling trips out of disconnected documents and into one connected system, so a small team can produce professional, accurate itineraries at speed. For a bespoke operator...

Why New Zealand Is a world leader at developing software start-ups

by Zac Moskovitch | May 17, 2017 | Resources for Tour Operators, Trip Designers, and DMCs, Zac Moskovitch

Why New Zealand Is a world leader at developing software start-ups This month a new quality of life survey by Deutsche Bank ranked Wellington number one. We beat out 46 cities to be ranked first. The survey measured factors including cost of living, pollution, climate...

How to give your customers the trip of a lifetime

by Sina Zimmermann | Apr 3, 2017 | Resources for Tour Operators, Trip Designers, and DMCs, Sina Zimmermann

How to give your customers the trip of a lifetime Custom-built luxury tours and itineraries allow travelers to enjoy a holiday experience that is personal. One that matches their specific travel requirements, interests and passions. One that takes them on a journey...

Is excellent customer service your passport to business success?

by Thomas Blum | Dec 8, 2016 | Resources for Tour Operators, Trip Designers, and DMCs, Thomas Blum

Is excellent customer service your passport to business success? When it comes to tailor-made travel experiences, of course, you must provide your clients with exquisitely tailored packages that impress and excite them. The high-end experience, however, should start...