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4 ways to increase your customer retention

4 ways to increase your customer retention

by Thomas Blum | Jun 27, 2018 | Resources for Tour Operators, Trip Designers, and DMCs, Thomas Blum

4 ways to increase your customer retention It’s a common saying in business that 20% of your customers produce 80% of your revenue. While that may not be entirely statistically accurate, the fact still stands that those customers that are loyal to you and your brand...
Are you a Madonna or a Cher?

Are you a Madonna or a Cher?

by Jess Gaspari | Jun 21, 2018 | Jess Gaspari, Resources for Tour Operators, Trip Designers, and DMCs

Are you a Madonna or a Cher? How understanding personalities can help you become a better tour operator You’ve probably completed at least one personality test in your lifetime. Perhaps it was part of a job application, or maybe for a project when you were in school....
How ‘employing’ tour operator software can increase employee and customer satisfaction

How ‘employing’ tour operator software can increase employee and customer satisfaction

by William Wright | Jun 13, 2018 | Resources for Tour Operators, Trip Designers, and DMCs, William Wright

How ‘employing’ tour operator software can increase employee and customer satisfaction It’s every business owners dream: to grow and scale up operations. However, with growth often comes growing pains and one of the most common pains is the strain on your team....
How to select the best tour operator software for your business

How to select the best tour operator software for your business

by William Wright | May 30, 2018 | Resources for Tour Operators, Trip Designers, and DMCs, William Wright

How to select the best tour operator software for your business Over the past 10 years, Tour Operator software has become a busy space. Supplier management, booking tools, itinerary creation, and back-office systems are all fundamental parts of what it means to be a...
Exclusive luxury travel communities: opening doors for your travel business

Exclusive luxury travel communities: opening doors for your travel business

by Jacqui Sizeland | May 9, 2018 | Resources for Tour Operators, Trip Designers, and DMCs, Jacqui Sizeland

Exclusive luxury travel communities: opening doors for your travel business We’ve said it before, and we’ll say it again…The travel industry is fiercely competitive! This statement is all too true for those of you that occupy the luxury tailor-made space. Being...

How will GDPR affect tour operators, DMCs and travel agents?

by Zac Moskovitch | Apr 24, 2018 | Resources for Tour Operators, Trip Designers, and DMCs, Zac Moskovitch

How will GDPR affect tour operators, DMCs and travel agents? Like many of us, you’ve probably started to hear an unfamiliar four-letter acronym spring up more and more over the past few months. Let’s be honest, GDPR, or General Data Protection Regulation, sounds...
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