by The Tourwriter Team | Aug 2, 2018 | Resources for Tour Operators, Trip Designers, and DMCs
How tour operators can enhance the customer journey While a bad customer service experience can have lasting negative impacts on your business, positive experiences can create loyal advocates for your brand for years to come. In previous blogs, we’ve explored...
by tw_admin | Jul 18, 2018 | Resources for Tour Operators, Trip Designers, and DMCs
The tour operator’s guide to the cruise industry Like most sectors of the travel industry, the cruise industry is rapidly expanding and changing as travel becomes accessible to an ever-increasing number of people. In fact, the cruise industry has become the fastest...
by Lara Simmons | Jul 12, 2018 | Resources for Tour Operators, Trip Designers, and DMCs
The A to Z of travel memberships and communities At Tourwriter, we believe there is power in numbers. Being part of an organisation or community will help you and your tour operator or travel business become more connected, empowered, and informed. We love the...
by tw_admin | Jun 27, 2018 | Resources for Tour Operators, Trip Designers, and DMCs
4 ways to increase your customer retention It’s a common saying in business that 20% of your customers produce 80% of your revenue. While that may not be entirely statistically accurate, the fact still stands that those customers that are loyal to you and your brand...
by tw_admin | Jun 21, 2018 | Resources for Tour Operators, Trip Designers, and DMCs
Are you a Madonna or a Cher? How understanding personalities can help you become a better tour operator You’ve probably completed at least one personality test in your lifetime. Perhaps it was part of a job application, or maybe for a project when you were in school....
by tw_admin | Jun 13, 2018 | Resources for Tour Operators, Trip Designers, and DMCs
How ‘employing’ tour operator software can increase employee and customer satisfaction It’s every business owners dream: to grow and scale up operations. However, with growth often comes growing pains and one of the most common pains is the strain on your team....
