Blog resource library for tour operators and travel agents
The tour operator’s guide to the cruise industry
Like most sectors of the travel industry, the cruise industry is rapidly expanding and changing as travel becomes accessible for an ever-increasing number of people. Learn a bit about how the industry has expanded, how a tour operator can get involved and what the cruise industry could look like in the future.
The A to Z of travel memberships and communities
Being part of an organisation or community will help you and your tour operator or travel business become more connected, empowered, and informed. There are hundreds out there to choose from and we know that it can be overwhelming, so we’ve compiled this glossary to make it easy for you.
4 ways to increase your customer retention
In this resource we’re exploring the often sought after phenomena that is Customer Loyalty. What does it mean, how can you get it, and why it could be the key to unlocking more revenue for your tour operator business.
Are you a Madonna or a Cher?
Understand how the science of personalities can help you become a better tour operator. This resource takes a look at the theory of personality and the value it holds as a business tool. Understand both your colleagues and customers to create a healthy workplace and a thriving business.
How ‘employing’ tour operator software can increase employee and customer satisfaction
Increasing your workforce doesn’t have to be the only answer to business growth. In this resource we’re exploring the sometimes intimidating world of software and how it can help your business scale up while allowing your team to thrive and your customer service to flourish.
How to select the best tour operator software for your business
What is the best tour operator software for your business and how do you find it? We’ve compiled all the important factors you need to consider in your search for the best tour operator software.
Exclusive luxury travel communities: opening doors for your travel business
Exclusive luxury travel communities are designed to help boost your business profile and ultimately help you sell more travel. Explore how they operate, who they are, and why you should be utilising them to grow your business.
How will GDPR affect tour operators, DMCs and travel agents?
GDPR is an extremely important piece of legislation that is set to come into effect on May 25th, 2018 and will affect almost every tour operator, travel agency and DMC on the planet. Understand what GDPR is, how it will affect your travel business and what you need to do to get prepared.
Which travel associations should I join?
There is a whole world of Tour Operator membership organisations out there and we know that it can be overwhelming! Let us break it down and give you an insider’s peek into why you should join a travel association and how to make the most out of your membership. We’ve also listed some of our favourites to make it even easier for you!
How to delight your customers with next level customer service
Providing exceptional customer service is an important and easy way for you to ensure that your business and the services you offer stand out from the crowd. These tips will help you to keep your loyal customers as well as continue to attract new customers and grow your tour operator business.