Blog resource library for tour operators and travel agents

How will GDPR affect tour operators, DMCs and travel agents?

GDPR is an extremely important piece of legislation that is set to come into effect on May 25th, 2018 and will affect almost every tour operator, travel agency and DMC on the planet. Understand what GDPR is, how it will affect your travel business and what you need to do to get prepared.

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Which travel associations should I join?

Which travel associations should I join?

There is a whole world of Tour Operator membership organisations out there and we know that it can be overwhelming! Let us break it down and give you an insider’s peek into why you should join a travel association and how to make the most out of your membership. We’ve also listed some of our favourites to make it even easier for you!

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How to delight your customers with next level customer service

How to delight your customers with next level customer service

Providing exceptional customer service is an important and easy way for you to ensure that your business and the services you offer stand out from the crowd. These tips will help you to keep your loyal customers as well as continue to attract new customers and grow your tour operator business.

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How to be faster than your competitors every single time

How to be faster than your competitors every single time

Getting a quote out in a timely manner can be the difference between winning the deal, or letting it go to a competitor. This is all too true when it comes to the travel industry; Tour operators are competing with self-service online options that promise speed, as well as a growing consumer desire for instant gratification…it’s a tough world out there!
Fortunately, when it comes to speeding up your pre-sales processes, there are several things you can implement in your business to get your prospective customers moving through the sales funnel quicker.

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HTTPS: Why tour operators need to pay attention to web security

HTTPS: Why tour operators need to pay attention to web security

We know how important your digital presence is when it comes to attracting new and returning customers. In fact, over 90% of travelers look online when researching in preparation for their trips…Getting your website right will inevitably set you and your business up for success going forward.

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How to maximise your profitability throughout the year

How to maximise your profitability throughout the year

Seasonality…it’s the nature of the travel industry. For some tour operators it manifests as extreme peaks and troughs, and for others, it’s less severe. Regardless of where you find yourself on the spectrum, the ups and downs of travel shouldn’t have to affect your business’s bottom line. Careful planning, thoughtful strategy, and establishing flexible processes can help your tour operator business maintain its profitability throughout the low seasons. This blog will walk you through a few ways you can maintain your business’s profitability between seasons.

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What 2018 holds for tour operators

What 2018 holds for tour operators

We say it at the end of every year…but 2017 really has been an enormous year! From the unprecedented ‘Trump Slump’ through to record breaking weather events and temperatures, tour operators really have had their fair share of hurdles over the past 12 months. Naturally, you’ve overcome those hurdles and here you are, ready to take on 2018!

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