Sarah Manalansan
Customer Success Executive
About Sarah
Sarah Manalansan is a Customer Success Executive at Tourwriter, based in the Philippines. She manages a portfolio of tour operator accounts across multiple territories, helping clients move from onboarding to confident, day-to-day use of the platform. Sarah has been part of the Tourwriter team for several years, and is a deep expert in both the Tourwriter platform and the travel industry.
Day to day, Sarah runs Annual Business Reviews, coordinates NPS campaigns, and monitors account health across her portfolio. Her friendly, relaxed and consultative style paired with her deep product knowledge makes her an excellent partner for luxury and bespoke tour operators and DMCs.
Sarah has spent time in the Tourwriter London office, meeting customers in person and building the face-to-face relationships that hold through the harder conversations. For tour operators navigating growth, platform adoption, or a shift in how their team works, Sarah is often the first call.
Connect with Sarah
Sarah is active on LinkedIn, where she writes about customer success, relationship-building, and the work of supporting clients through the long haul. If you are a Tourwriter customer or considering the platform, she is a good person to know.