Thomas Blum

About Thomas

Thomas Blum is Customer Success Lead at Tourwriter, based in New Zealand. He has spent years working directly with tour operators and DMCs across the globe, guiding them through implementation, onboarding, and their first seasons using the platform. Few people at Tourwriter know the software, and the businesses that use it, as well as Thomas does.

His work centres on a straightforward idea: the best customer success is the kind that makes ongoing support unnecessary. He builds onboarding processes, runs training webinars, and works alongside the product team to make sure customers have what they need to become self-sufficient. He runs regular sessions on how operators can use Tourwriter's tools more effectively, from task management to itinerary building, and works closely with major customers including Southern Crossings to ensure they are getting real value from the platform. He also co-presents with integration partners on how Tourwriter connects with tools like Vamoos and the Tourwriter Learning Centre.

Thomas writes about what it takes to implement new software well in a travel business, how operators build confidence with technology, and the practical steps that separate a successful onboarding from one that never quite sticks. His perspective comes from having sat alongside hundreds of operators as they build their first itinerary, set their first rates, and run their first full season on Tourwriter.

Connect with Thomas

Follow Thomas on LinkedIn, where he writes about customer success in the travel industry, software onboarding, and how tour operators get real value from better technology.