Blog resource library for tour operators and travel agents
Travel Pioneers
A luxury tour operator inspired by the rebellious, adventure seeking spirits of its founders. Travel Pioneers combines years of experience with a refreshing and uniquely curated approach to travel in beautiful, Latin America. Learn how founders Katrin and Catalina use Tourwriter to design and deliver their breathtaking itineraries.
The women’s travel phenomenon
What was once considered ‘daring’ is now becoming status quo as more women than ever are opting to travel in women only groups. Here’s how your tour operator business can get involved.
How tour operators can use Instagram to increase sales
15 years ago, most travel plans started with a guide book. Today, it probably starts with a ‘like’. Instagram is exploding in the travel space and your customers are most likely already here. Explore the world of Instagram, why you should get involved, and how to go about it.
How website security can impact your marketing efforts
Is your tour operator website secure? The latest changes to Google’s algorithm means insecure websites are being penalised. Find out why web security is important for your business and what you can do to stay ahead of the competition
How tour operators can enhance the customer journey
While a bad customer service experience can have lasting negative impacts on your business, positive experiences can create loyal advocates for your brand for years to come. Explore our customer service tips and learn how to delight them in their journey.
The tour operator’s guide to the cruise industry
Like most sectors of the travel industry, the cruise industry is rapidly expanding and changing as travel becomes accessible for an ever-increasing number of people. Learn a bit about how the industry has expanded, how a tour operator can get involved and what the cruise industry could look like in the future.
The A to Z of travel memberships and communities
Being part of an organisation or community will help you and your tour operator or travel business become more connected, empowered, and informed. There are hundreds out there to choose from and we know that it can be overwhelming, so we’ve compiled this glossary to make it easy for you.
4 ways to increase your customer retention
In this resource we’re exploring the often sought after phenomena that is Customer Loyalty. What does it mean, how can you get it, and why it could be the key to unlocking more revenue for your tour operator business.
Are you a Madonna or a Cher?
Understand how the science of personalities can help you become a better tour operator. This resource takes a look at the theory of personality and the value it holds as a business tool. Understand both your colleagues and customers to create a healthy workplace and a thriving business.
How ‘employing’ tour operator software can increase employee and customer satisfaction
Increasing your workforce doesn’t have to be the only answer to business growth. In this resource we’re exploring the sometimes intimidating world of software and how it can help your business scale up while allowing your team to thrive and your customer service to flourish.