ABOUT TOURWRITER

Tour Operator Itinerary Software Customers

150+ tour operators and DMC’s in 30+ countries enjoying success with Tourwriter

40+ team members worldwide

powerful tailor made itineraries

Powering tour operators and DMC’s for 14 years and counting 

OUR STORY

In 2004, three tour operators recognised a need for tour operator software that would bring tailor-made itinerary creation into the 21st century.

After finding no solution to fit their needs, they decided to build it themselves.

By combining years of travel industry experience and a passion for helping other tour operators become more efficient, Tourwriter was born.

OUR VISION

We believe specialist travel experts create the most meaningful travel experiences. Our vision sees a world where all travellers embark on unique and enriching travel journeys crafted by trusted Inbound Tour Operators and Destination Management Companies.

 

OUR MISSION

To build the most loved and intuitive software, delighting and inspiring specialist travel experts to create truly memorable travel experiences.

 

OUR VALUES

We care intently about the people we work with

We care about our interactions with our team and our customers, and what we create and do for them.
We listen attentively to understand our colleagues, customers and partners points of view.
We treat our colleagues, customers and partners with compassion and respect.


We are forward thinkers

We think deeply and use insights and data to shape what we are doing and to help us understand our impact on others and our future.
We always strive to make the things we do scalable and efficient.
We think creatively.


We share openly and honestly

We are open and honest in everything we do.
We intentionally create opportunities and space for working together and sharing ideas.
There are no surprises


We understand that every action matters

Everyone at Tourwriter knows the role they play in our continued success, and understands what they are accountable for.
We understand that taking ownership and being accountable achieves the results we want to accomplish.


We encourage individuality

We trust each other to get things done, their way, and appreciate everyone adds their individual flair to the process.
We always ask for help if we are struggling, especially if it affects others’ ability to deliver.
We encourage each other to feel empowered to deliver great experiences for our customers.
We trust each other to work in a manner that’s best for them, and to ask for help when needed.
We hold each other accountable and try to define boundaries, not restrictions.

Meet some of our
wonderful customers

Just quietly, we think we’ve got some of the world’s best customers!
Read stories
from teams just like yours that use Tourwriter every day.

THEIR STORIES

OUR LEADERS

Meet some of the people that have helped shape and grow Tourwriter

Tourwriter CEO

Glenn Campbell, CEO

What drives him? Being an integral part of creating solutions for clients’ everyday problems, into a truly successful and sustainable company. Glenn is passionate about inspiring people to creatively contribute to the journey.

CTO Tourwriter

David Crompton, CTO

David came to Tourwriter in 2017 with a background in technology and a passion for travel. Building technology that help agents and travellers design trips of a lifetime certainly gives David some inspiration for his own adventures.

Tourwriter founder

Seba Illingworth, External Integrations Manager

Seba’s driving force in life is, without question, the pursuit of happiness. When designing Tourwriter his goal is the same; to create elegant, yet simple software, making the user’s life a happier one.

Denise Campbell, Head of Marketing

With an extensive background in travel, Denise brings a wealth of industry-specific experience to the Tourwriter Marketing Team. Drawing from her passion to help tour operators become more efficient through powerful software, everything Denise does is done with enthusiasm and love for Tourwriter.

Sarah Vivian, Head of Customer Success

Sarah believes a customer’s journey is a partnership, which speaks to our mantra “your success is our success.” This belief stems from an extensive career in customer experience and relationship management. With a passion for travel herself, Sarah is an exemplary asset to Tourwriter as Head of Customer Success.