What is alter-nativ Brésil?
Alter-nativ Brésil is a Franco-Portuguese agency based in Recife, Brazil, specializing in personalized off-the-beaten-track adventure holidays. Alter-nativ Brésil comprises a team of dedicated travel experts, who each specialize in a region of Brazil.
Although the founders of alter-nativ Brésil, Yannick Ollivier and Paula Cardoso, have lived in Brazil since 2001, it wasn’t until 2005 that their dream of offering authentic and unusual itineraries, for travelers wishing to avoid mass tourism, became a reality. Since then they have carefully built up a network of local guides, each with specialist cultural and geographic knowledge and each possessing the all important desire to share their knowledge with their clients.
If asked what is important to them; Yannick, Paula and their team of local guides will no doubt say, to provide their clients with wonderful travel experiences, whilst being respectful of both the environment and the local people.They will also tell you that they take great pride in selecting accommodation experiences that match their clients’ expectations and requirements.
With the growth of Alter-nativ Brésil came a need for a time saving travel software system
Yannick and Paula had early success with their new business, but they found the day to day demands of creating and delivering and managing personalized itineraries meant they were struggling to grow their business. The search for help wasn’t easy and Yannick wanted to ensure he was investing in a suitable solution. A solution designed to meet his unique industry requirements.
“My major concern was to find a system that would effectively save us time in all our daily operations like quotations, bookings, vouchers editing and so on.”
Making the decision to commit to change was harder than finding the right solution. Having made the decision Yannick hasn’t looked back. Yannick and his team have been using TourWriter to manage their often complex travel itineraries for 8 years now.
TourWriter is a time saving solution
Yannick was able to identify 3 specific areas that have made the most difference to his tour business
- Systematizing supplier information for easy access
- Minimizing mistakes when pricing quotations
- Communicating with suppliers
“It avoids mistakes in quotation and we have a quick access to all our providers information (prices, contacts, etc.)”
TourWriter’s innovative framework systematizes all of your supplier data, which in turn simplifies day to day operations for tour operators. This ensures that they are able to focus on the business of selling travel and that they are no longer wasting hours in Word and Excel documents.
Yannick consolidated their supplier records (previously stored in Word, PDF, emails and his memory) into TourWriter for streamlined access.
Once the TourWriter database is loaded with your supplier information all processes become both ordered and organised and productivity soars.
TourWriter minimizes errors and saves time
Saving time helps productivity and is a major focus of TourWriter. As is ensuring pricing is error free so that every file is returning a healthy margin. An organized supplier database ensures your quotes are error free and most importantly profitable. Yannick singled this out for comment.
“TourWriter did make us save a lot of time in our daily operations but it also gave us a lot of security. It avoids mistakes in quotation and we have a quick access to all our providers’ information, like service names, prices, contacts details and even images“
Sending booking requests is a joy
Booking and confirming large complex itineraries, with 20 to 30 different suppliers, can consume many employee hours. TourWriter automates itinerary management with email templates and merge tags allowing reservations staff to book entire itineraries in minutes.
“Once a trip is sold, I love sending the booking requests. It takes only a couple of minutes while before, it used to take me ages to book each hotel or service one by one.”
“We have been using TourWriter for about 8 years and as far as I remember it never failed.”
“As far as I know it is the only system made by travel agent for travel agent. We do speak the same language and we surely have the same concerns.”
Is there anything else at all you’d like to add?
“Along the last 7 years I witnessed the amazing growth of the TourWriter team. At the beginning there was only Glenn and Seba and now there are tens of staff. It is, without any doubt, a guaranty of TourWriter success and a proof I made the right choice.”
- Team of 3 full-time staff, based in Recife, Brazil
- TourWriter Enterprise Licence – 3 User
- Specialize in personalized itinerary creation for travelers to Brazil
- Has direct contact with each local supplier, which gives them both high quality service and competitive pricing
- Gross sales are 380% more than the average tour operator not using TourWriter (based on finding of the Tour Operator Profitability Report).