Keep in control of our business...
TourWriter allows me to obtain an up to date view of how the company, and our staff, are progressing with itinerary proposals, margins, and general productivity.Matt Lines, Seasonz, Inbound Tour Operator, Auckland, New Zealand
"Our company signed with Tourwriter in the middle of 2007. Since that time we have seen a dramatic improvement in the overall management of travel files and as a result increased productivity from our travel account managers. We have found the team at TW to be receptive to our ideas and helpful to work with."
Before TourWriter, what did you use?
Tourplan/Manual inventory management
What problems did you have with your old Tour Operator software?
We found that it did not have the intuitiveness of TourWriter, lacked flexibility and was not able to produce itineraries to the high standard that Seasonz clientele require.
How did these problems affect your business?
Seasonz has a world wide reputation for quick turn around times and we found competing software was not effective at allowing us to manage this client/agent expectation.
What made you decide to use TourWriter? Did you try out any other solutions?
We first considered Tourwriter in 2007 at a time when Seasonz was going through a huge growth phase. We first looked at it primarily as an inventory management tool given the huge amount of enquiry and travelling clients we were managing simultaneously. Without doubt TW refined our procedures and efficiencies thus allowing for greater carrying capacity among travelling staff.
What was your experience when switching and getting started with TourWriter?
Like everything we do the team at Seasonz jumped in head first. We were brave enough to initiate a system integration in August which of course is the lead in time for high season. We decided we could do this due to the level of support we were getting from the TW staff. We were comfortable that the responsiveness of the key TW contacts was such that an integration would not hold up our high season planning and quoting.
How have you found the ongoing support of TourWriter staff?
We have found the TW staff to be responsive and quick to react to ideas. Of course recommendations for change need to be deemed useful for a majority of the users therefore need to be considered carefully. This has always been communicated clearly so as not to cause frustration with developmental requests.
Visit Matt's company website at www.seasonz.co.nz